Consumer Protection

Customer Complaints Handling Report

In order to improve the quality of customer / insured / policyholder service, PT Asuransi Multi Artha Guna, Tbk. (the Company) provides Customer Complaint Service with the mechanism and procedures specified in the SOP on Customer Complaint which can be downloaded in our website. According to the Financial Services Authority Regulation Number 18/POJK.07/2018 on financial services sector Customer Complaint Service (”POJK 18/2018″), Complaint Service is defined as a service provided by PUJK to strive settling complaints in the financial services sector.

In connection with the mandate of POJK 18/2018 on Customer Complaints services in the Financial Services sector and SE OJK 17/2018 on Guidelines for the Implementation of Customer Complaints services in the Financial Services sector, the Company, through the official website informs, the handling of complaints that have been received and resolved by the Company, are as follows :

For details of the handling of consumer complaints above, can be seen in the PDF file that can be downloaded on this website.